How long will it take to get my package?
We ship all orders within one to two business days. Your package will arrive 3-7 business days after shipping. If you purchase expedited shipping your package will arrive two business days after it is shipped
How do I make changes to my subscription?
Frequency, scent, etc. can be changed at any time! To edit your subscription, you can log into your account using this link HERE. If you are signed in via a desktop or laptop click, ‘Subscriptions’ on the left-hand side and your active subscription(s) will appear. If you are signing in via a mobile device, tap the drop-down box displaying ‘Order History’ and then ‘Subscriptions’ once logged in. Simply click ‘Manage Subscription’ via the product you’d like to modify or click ‘Add Subscription’ to subscribe to more Native products!
Alternatively, you’re welcome to reach out regarding any changes you’d like to make, and we can update your subscription on our end asap! If you need to make any last-minute adjustments before your subscription refills, make sure to reach out to us 1-2 business days before your next refill date so that we can make the needed changes in time 🙂
Does Native Ship Internationally?
We currently only ship within the United States but hope to ship to additional countries in the future.
Do you offer refunds or exchanges?
We love the products we make and think you will, too. If you don’t enjoy your first package from Native, let us know so that we can help you return or exchange your products within 30 days of receipt for a full refund.
In fact, we’re so confident that you’ll love Native that we’ll even cover the cost of return shipping if you choose not to keep your first package.
Please note that we’re not able to accept returns or exchanges for orders shipped internationally, or for individual mini and travel size products. In addition, expedited shipping fees and Native digital gift cards are non-refundable. Please reach out to with any questions you may have!
Do your products include fragrance? If so why?
Yes, our scented products do include fragrance. We use the term fragrance for proprietary reasons. Our goal is to deliver amazing fragrance experiences with perfumes that abide by our high quality & safety standards. To make our unique scents we use a blend of essential oils, synthetic oils, and natural extracts. All of our products are phthalate-free and paraben-free, and we abide by the International Fragrance Regulatory Association (IFRA) guidelines to ensure the safety of our formulations.
Are your products considered Vegan? Are they tested on animals?
None of the ingredients used in our products are sourced from animals or animal byproducts. Our products are also made without animal testing – only humans who willingly volunteer!
How do I earn Native reward points?
Earning Native reward points is super easy! You can earn points by purchasing Native products, following us on TikTok and Instagram, starting a subscription, and converting over to Plastic Free deodorant, just to name a few ways! Once you’ve earned enough points, you can redeem those for discounts of your future orders with us!
What should I do if I don’t receive my product or if it’s damaged?
We know it’s a total bummer when your order is lost or damaged, and we’ve got your back when this happens! Please don’t hesitate to email our support team and we will do what we can to help. Make sure to include any order details that may help our team look further into your issue.